Do I call or email to make an appointment?
Neither.
Please make an appointment on this website by simply clicking the Appointments tab in the menu.
I need beginner skates for me or my child. What do I do?
You can make an appointment right here on our website under the appointments tab. Select Initial Skate Fitting and select a day and time that is available that works best for you. We will guide you or your beginner into the proper pair of skates. New skates start at $129.98 for junior sizes and $179.98 for adult sizes. Some children will have feet big enough for adult sizes.
Do you have my size in stock?
Unless you know your exact skate size and model you need, we don't know. We attempt to stock as many sizes as we can. We cannot determine your skate size until we measure your foot in-person. A variety of factors go into skate sizing. However, if we are sold out of your size, special orders can sometimes be as quick as one week.
I'd like to make an appointment on a specific day at a specific time, but the online calendar isn't showing any availability. Why is that and what do I do?
In this case, the specific appointment time that you're looking for might have been booked by another customer before you and that specific time would've been automatically removed from the scheduler to avoid overbooking. You will have to choose another time/day that's actively available to book your appointment. However, people do sometimes re-schedule their appointments, so please check the online scheduler often. Please also make sure you do not have any more extra services checked off that you don't need as this makes it harder to find a desirable appointment time.
Can you cancel someone else's booked appointment time for me?
No, we can not. Each customer controls their own appointments and no-one else's.
Are appointments necessary?
Yes, except for accessory shopping and drop-offs.
For which services can I make an appointment?
Appointments can be made for new skates, skate sharpening, boot stretching and blade balancing.
Do you sell hockey skates?
No, we only sell figure skates.
What is your mask policy?
Masks are now optional... unless you have bad breath.
The staff at Polar Skate Shop is fully vaccinated.
How long will it take to stretch my boots?
Proper boot stretching takes 24 hours.
Can I drop off my skates for sharpening and pick them up later?
Absolutely. Typically, we can have your skates ready the next operating day.
