Frequently Asked Questions

Do I call you or email you to make an appointment?

Neither. You can make an appointment right off this website by simply clicking the Appointments tab above.

I'd like to make an appointment on a specific day at a specific time, but the online scheduler isn't showing any availability. Why is that and what do I do?

In this case, the specific appointment time that you're looking for might have been booked by another customer before you and that specific time has been automatically removed from the scheduler to avoid overbooking. You will have to choose another time/day that's actively available to book your appointment.  However, people do sometimes re-schedule their appointments, so it doesn't hurt to check the online scheduler regularly. If you plan on coming in on a Saturday, we highly recommend booking your appointment well in advance as appointments tend to book up very quickly. Please also make sure you don't have any more extra services checked off that you don't need as this makes it harder to find a desirable appointment time.

Can you cancel someone else's booked appointment time for me?

No, we cannot. Each customer controls their own appointments and no-one else's.

I need beginner skates for me or my child. What do I do?

You can make an appointment right here on our website under the appointments tab. Select Initial Skate Fitting and select a day and time that is available that works best for you. We will happily guide you or your beginner into the proper pair of skates.

Are appointments necessary?

Yes, except for drop-offs.

For which services can I make an appointment?

Appointments can be made for figure and hockey sharpenings, boot stretching, blade balancing and skate fitting.  

Do you have my size in stock?

We attempt to stock as many sizes as we can.

We cannot determine if we have your size until we measure your foot in-person. A lot of factors can go into skate fitting. However, if we are sold out of your size, special orders can be as quick as 2 to 7 days.

How long will it take to stretch my boots?

Proper boot stretching takes 24 hours.

Can I leave my skates for sharpening and pick up later?

Absolutely.